I. Warehousing

A. Preparation of the Warehouse and Warehouse Personnel

1. Layout

a. Sectioning by major categories

b. Subsectioning within major categories

2. Safety Issues

a. General safety

1) Cleanliness and neatness

2) Aisle maintenance

3) Clear exit

4) Other general safety issues

b. Personal safety

3. Tool and Equipment Use

a. Packaging Tools

b. Measuring Tools

B. Labeling Products in the Warehouse

1. Product Name and Number

2. Product Description

3. Picture of Product

4. Quantity at Inventory

C. Conducting Inventories

II. Product Use and Design

A. Identify product needs for potential customers

1. Assess logical needs customers have

2. Interview customers to identify product needs

a. Listening

1) Restate what you heard

2) Paraphrase

3) Reflect feelings

4) Silence

5) Ask questions

6) Summarize

b. Attention to the environment

c. Make eye contact

d. Do not assume anything

e. Taking notes and recording customer interviews

f. Display product usage

3. Update the customer product needs lists

B. Develop familiarity with supplies

C. Develop potential product uses

D. Create instructional models and plans

III. Packaging the Product and Teaching Others

A. Packaging

B. Conducting Instruction

IV. Promotion and Marketing

A. Writing News releases

B. Preparing an Oral Presentation

1. Principles of Presenting

2. Organizing Your Presentation

3. Giving Your Presentation

4. Tips for a Dynamic Presentation

5. Tips for Making a Good Impression

C. Building a Scrapbook

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