Effective Employee
Table of Contents

A. Introduction

B. The Effective Employee Image
1. What Employers Want in Employees
2. Work in America
3. Keys to Job Survival
4. Appropriate Dress On and Off the Job

C. You Are In Charge

D. Internal vs. External
1. Locus of Control

E. Developing a Positive Self Image
1. Who are You ?
2. Self Esteem
3. Your Self Esteem Rating
4. A Case of Poor Self Esteem
5. Ways to Improve Self Esteem/Self Image

F. The Manager and Employee Team

G. Understanding Managers
1. The Managerial Grid
2. T-P Leadership Questionnaire
3. Employee Life Cycle

H. Company Structure
1. Line and Staff
2. Matrix

I. Communication
1. Model of Communication
2. Barriers to Communication

J. Human Behaviors
1. Introduction
2. Motivation
a. Needs
b. Behaviorist
c. Expectancy Theory
3. Interaction
a. Power Identity and Relationships
b. Transactional Analysis
c. Rational Emotive Therapy (RET)
d. Goals of Behavior
4. Chapter Summary

K. Advancing in the Organization
1. Introduction
2. Performance
3. Possessing the Desired Skills
a. Following/Giving Directions
b. Active Listening
c. Key Skills of Active Listening
d. Problem Solving
4. Marketing Yourself for a Promotion
a. Performance Evaluations
b. Getting Help After a Performance Evaluation
c. Marketing Yourself Without a Performance Evaluation

L. Personal Management
1. Introduction
2. Setting Goals
3. Honesty and Ethics in the Workplace
4. Time Management
5. Managing Stress
a. Holmes-Rahe Life Stress Scale
b. Guidelines for Managing Your Stress

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